1. Do you have a return policy? Can I return my product after it has reached me?
There is a 48 hours return policy, which means that you can request a return of the product within 48 hours of receiving the product. Plus, the product to be returned must reach our Business Partner’s / Sellers’ address within a maximum of 19 working days from the date of delivery to you. Tantraxx’sBusiness Partner / Seller retain the right to examine whether the returned product is defective and/or damaged. In case the returned product is not defective or damaged, the customer will be informed about the same and the product as received will be returned to the shipping address of the customer. In case the returned product is eligible for a replacement, Tantraxx’s Business Partner / Seller will send the replacement to the same shipping address of the customer, subject to the availability of the stock of the product. IMPORTANT:Once 100% Money Back Claim is Accepted, Refunds will be processed within 24-48 Hours. Depending on the mode of payment you used, Banks and Payment Gateways usually take between 7-10 working days to credit the amount to your account. .
2.Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below: • i.Request for return is made after 48 hours of receiving the product by you • ii.Product is used or is not in its original condition. • iii.Product was damaged after use/opening. • iv.Any consumable item which has been used or installed.
3. How do I return the product? Whom should I contact in such a scenario?
It’s very simple; within 48 hours of receiving a product, you can request a return via e-mail at email@example.com or over phone at our customer care number 9878811196 (10.00 a.m. to 6.00 p.m. / 7 days a week). Alternatively, you can also submit a ticket in ‘My Account’ section of your registered account at www.tantraxx.com. Please note that a replacement is subject to availability of stock with our Business Partner / Seller. In case a replacement cannot be made, we will initiate a full refund..
4. Do I need to return the product in its original box/packaging?
Yes, it’s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
5. What is the resolution offered in case of returns?
In case of a return, possible solutions are: Replacement of the product with a similar product (only if stocks are available with our Business Partner / Seller); Full refund of your money.
6. Do I need to send the product or can it be collected from my address?
Tantraxx has a smooth pick-up facility in most cases and in most cities. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address or not, you can call our customer care number – 9878811196 (10.00 a.m. to 6.00 p.m. / 7 days a week) or write to us at firstname.lastname@example.org. In case we are unable to collect the returnable product from your address, you will be required to courier the product so that the same reaches our Business Partner / Seller within a maximum of 10 working days from the date of delivery of the same to you. Please ensure that the product that is being returned is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner / Seller. In case a replacement is not available, we will initiate a full refund.
7. Will I have to pay any charges for the returns?
We do not charge extra for returns and all replacements/pickups by us are done free of cost.
8. Will you refund the courier charges if I send the product back to you at my cost?
Yes, absolutely! You do not have to worry about the courier charges at all. In case, you return the product via courier, we advise you to use a reputed courier company which allows online consignment tracking. We would also mandate that you always take the proof of delivery (POD) from the courier company for the product delivered to our Business Partner / Seller as we could require this from you before processing the refund or replacement of the product. We will reimburse the courier freight charges @ 10% of your order value ). The refund of courier freight charges, if applicable, will be paid by a Tantraxx Gift Coupon/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our Business Partner / Seller.
9. In case, Tantraxx cannot collect the product that I wish to return, on which address do I need to courier it?
Once you contact our customer care centre by e-mail at email@example.com, or phone at 9878811196 (10.00 a.m. to 6.00 p.m. / 7 days a week), to confirm whether the product can be collected from your address or not, our customer care executive will inform you the address where you have to send the courier, in case it can’t be collected from your address by us.