Can I ship parts of my order to different addresses?
Unfortunately, we do not offer this option. You will need to place separate orders if you wish to ship items to multiple addresses.
Can I ship my order using multiple shipping methods?
Unfortunately, we do not offer this option. You will need to place separate orders if you wish to ship items using multiple shipping methods.
When will my order ship?
Orders are shipped Monday through Saturday, excluding legal holidays. Tantraxx Store makes every effort to ship your order within twenty- four (24) hours of receiving it. We utilize different shipping carriers to provide you the best possible service.
What if I have an APO or FPO address?
One shipping method is available to APO and FPO addresses .Delivery times vary from what’s indicated during checkout, and it typically takes up to 4–6 weeks for delivery. Some locations may require higher shipping charges, and some services such as overnight delivery may not be available in all locations.
What if I need my order tomorrow?
Special rush requests may be accommodated when possible. To place a special order request, please call us at 9878811196. Our Customer Service Team hours are Monday –Saturday, 9.30 a.m. – 6.30 p.m. (Closed Sunday).
How do I track my order to know where it is in transit?
Every time you place an order, you’ll receive an email from us notifying you of its status. The shipment confirmation email will include a link to track the shipment. You may also log into My Account and select order history, then click on an order number to view tracking information for that order. You may also select Check My Order at the bottom of every page of this website.
Can I choose the carrier for my shipment?
No, sorry about that. Tantraxx uses a variety of carrier services to deliver packages, including Fedex ,Ecom and Delivery. Postal Service. The choice of carrier is determined by the level of service selected (Standard, Two-Day or Next Day), destination (shipping address), and the size of your order. We will select the best carrier to keep the shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email.